Politique de livraison
We offer fast & reliable shipping. Products will be sent out based on the estimated dispatch time provided on the product page. We ship via DHL and UPS from Monday to Friday. Orders placed on weekends start their journey the following week.
Délai de livraison estimé pour Allemagne
DHL: 1–2 jours ouvrés
UPS Express: 1 jour ouvré (pas de livraison le samedi)
Les délais d'expédition indiqués ci-dessus sont des estimations fournies par le transporteur. Bien que les retards soient rares, ils peuvent survenir en raison de circonstances indépendantes de notre volonté. Nous ne pouvons être tenus responsables des retards de livraison liés aux délais de transit estimés.
Livraison offerte en Allemagne
Les commandes livrées en Allemagne bénéficient de la livraison offerte à partir de 150 €. GRAND et BLOK en sont exclus, car ils sont livrés par transporteur.
Shipping cost
Shipping rates will be automatically calculated at checkout, considering your order’s weight and destination.
Tracking
You will receive a shipping confirmation with tracking details as soon as your package is on the way. You can also track your order here: Tracking
If you experience shipping damages or notice a package is missing, please notify us as soon as possible. Claims must be made within 7 days from the delivery date.
GRAND & BLOK shipping
Both GRAND and BLOK will be delivered fully assembled on a disposable pallet with a freight forwarding company (EU) or DHL Express (non-EU). The delivery date can be scheduled prior to the delivery. For more detailed information on production and delivery times please refer to the respective product pages.
Tax, customs and duties
CITYFRAMES is based in Germany. Shipments outside the EU may be subject to import taxes and duties. Local import fees (if applicable) will be calculated by UPS. The fee can be paid online via the UPS tracking page or upon delivery.Please check with your local authorities for the most current information.International shipments returned due to a refusal to pay customs duties are subject to a handling fee of 40 € per CUBE. This amount will be deducted from the refund.