Política de envío
We offer fast & reliable shipping. Products will be sent out based on the estimated dispatch time provided on the product page. We ship via DHL and UPS from Monday to Friday. Orders placed on weekends start their journey the following week.
Tiempo de envío estimado a Alemania
DHL: 1–2 días laborables
UPS Express: 1 día laborable (sin entrega los sábados)
Los plazos de envío indicados son estimaciones del transportista. Aunque los retrasos son poco frecuentes, pueden producirse por circunstancias ajenas a nuestra responsabilidad. No asumimos responsabilidad por retrasos en la entrega derivados de plazos de tránsito estimados.
Envío gratuito en Alemania
Los pedidos con entrega en Alemania disfrutan de envío gratuito a partir de 150 €. Se excluyen GRAND y BLOK, que se entregan mediante transportista.
Shipping cost
Shipping rates will be automatically calculated at checkout, considering your order’s weight and destination.
Tracking
You will receive a shipping confirmation with tracking details as soon as your package is on the way. You can also track your order here: Tracking
If you experience shipping damages or notice a package is missing, please notify us as soon as possible. Claims must be made within 7 days from the delivery date.
GRAND & BLOK shipping
Both GRAND and BLOK will be delivered fully assembled on a disposable pallet with a freight forwarding company (EU) or DHL Express (non-EU). The delivery date can be scheduled prior to the delivery. For more detailed information on production and delivery times please refer to the respective product pages.
Tax, customs and duties
CITYFRAMES is based in Germany. Shipments outside the EU may be subject to import taxes and duties. Local import fees (if applicable) will be calculated by UPS. The fee can be paid online via the UPS tracking page or upon delivery.Please check with your local authorities for the most current information.International shipments returned due to a refusal to pay customs duties are subject to a handling fee of 40 € per CUBE. This amount will be deducted from the refund.