Frequent questions

Where do you ship?
We ship worldwide.

Are your products in stock?
Every model is handmade and produced individually. To reduce waiting times all CityCubes are usually in stock. The production time for a CityFrame can be found on each product page.

How much does shipping cost?
Shipping fees depend on the shipping destination, the weight and the selected courier service. The amount will be calculated during checkout.

We offer free standard shipping on all orders over 249€.

How do I know when my order will arrive?
All orders shipped with UPS will receive an estimated delivery date after the order is shipped.

What is the city made of?
Our models are made of a biodegradable plastic based on natural corn starch. The material has a matte, slightly rough finish resulting in a plaster-like surface. The frame is made from solid, black painted wood and includes a wall mounting bracket.

Is every city available in every size?
No, only selected cities are available in every size. Here is an overview. 

Do I need to assemble the product? 
No, every CityCube and every CityFrame comes fully assembled.

Can I hang my city on the wall?
Yes, every model comes with a pre-mounted wall mounting bracket for an easy wall installation.

How do I clean the model?
The models can easily be cleaned. See our Cleaning Guide for more tips. 

The antenna of one of the buildings in my model broke, what can I do?
We offer a wide variety of exchange antennas. Leave us a message at mail@cityframes.de in case you need one.

Read our full FAQs here…