Where do you ship?
We ship worldwide.
What is the 3D city made of?
Our models are made of a biodegradable plastic based on natural corn starch. The material has a matte, slightly rough finish resulting in a plaster-like surface. The frame is made from solid, black painted wood and includes a wall mounting bracket.
How do I clean the model?
The models can easily be cleaned. See our Cleaning Guide for more tips.
How can I return my order?
Send us a message directly to mail@cityframes.de and we will send you the instructions for your return.
How much time do I have to return my order?
Returns need to be made within 14 days after delivery. 
Do you do custom orders?
Yes we do custom cities and custom models. Discover some of our recent projects and find out more: Custom models